headshot of woman in uniform smiling with text on the right

Meet Becca Culver, Customer Success Representative

“Happiness is a direction, not a place.”  –Sydney J. Harris

Here at 123JUNK, we’d like to introduce you to another fantastic team member: Becca Culver.

What is your role at 123JUNK?

As a Customer Success Representative, my role is to help customers who are looking to get a pickup scheduled. I help them understand how our company operates, how the pickup process will go, and I make sure their pickup goes smoothly.

How long have you worked there?

I started in November of 2021.

What did you do before working at 123JUNK?

I worked in a few different companies/fields. I’ve worked in Property Management, the car industry and the concierge industry as an account manager.

How did you hear about 123JUNK?

When I worked at my previous job, Dave Echeverria was the recruiter and recruited me to work there. (Dave is now the Director of Talent Acquisition at 123JUNK.) When I left that job, I reached out to Dave and was granted an interview.

What do you like best about 123JUNK?

The people. I’m fortunate enough to work with some really great people. Everyone loves their job and what they do. It is warm and welcoming, which makes coming to work pleasant. I also like talking to different people every day and helping them get their junk removal needs taken care of. I’m a big people person.

What three words best describe you?

Honest. Hard working. Enthusiastic.

What is your background?

I was born and raised in Rockville, MD and since I still have family in the area, I hang out with them often. I have a BS degree in marketing from York College in Pennsylvania.

What do you like to do when you’re not working?

I’m a big movie buff and like watching movies. I have two Siberian huskies and spend lots of time playing with and walking them. And I’m newly an aunt twice over and enjoy hanging out with my niece and nephew.

What’s a fun fact about you?

I am ambidextrous!

Have you picked up any important lessons while working at 123JUNK?

I spend a difficult few days on the truck with the guys and that was eye opening. It definitely gave me respect for the truck staff. We had one day with a lot of really heavy items to pick up and it took a lot of trips. It was physically tiring. You learn what the truck staff has to deal with every day. It’s not always just picking up sofas and pillows. You have to haul some pretty heavy things under not always the best conditions. I was fortunate enough to work with all the staff, who did their job with smiles on their faces and no complaints.

How did this experience affect the job you do now?

I learned to respect what the truck crew does—their schedule and what they have to take in. I am cognizant not to overload them with jobs or send them on back to back jobs with heavy items. I don’t want them working 12 hours a day.

Do you have any advice for someone new to 123JUNK?

Learn as much as you can. And it’s important to ask questions. Be open to feedback and be willing to take on new tasks. That way you can grow. I like to take on new challenges to see if it is something I can do, especially if I haven’t done it before. It’s an opportunity to learn.

At 123JUNK, we’re always looking to hire great people!

If you’d like to work at 123JUNK, check out the “We’re Hiring” section on our website. There you’ll find job openings and descriptions for positions in Maryland, DC and Northern Virginia.

To schedule a junk hauling appointment in Northern VA, DC or MD, contact our team.

headshot of woman smiling with text on the left

Meet our Partner: Andrea Hancock of Dexterous Organizing

At 123JUNK, we love to partner with great people in our communities to help provide exceptional services to our clients—and we to theirs. Let’s introduce you to Andrea Hancock of Dexterous Organizing.

What is Dexterous Organizing and what does your company do?

We are an organizing company that works with super busy people. We provide organizing/staging, estate sales/cleanouts, and relocation management. We are adept at taking on large projects and completing them in a relatively short amount of time, like moves, relocations, or whole home organizing. As project managers, we can even help someone clean out an estate in about two weeks.

What is your role at Dexterous Organizing?

I am the founder, CEO and the Director of Business Operations. I still work with clients occasionally, but my main focus right now is building and scaling the company.

Tell us a little about Dexterous Organizing

I started Dexterous Organizing in 2010 and was a solo organizer for about seven years. Then in 2017, I started to build the team. I began with Kellie Powell and then we grew our team with other organizers. All of our team leads are National Association of Productivity Organizing Professionals (NAPO) members. Teamwork makes the dream work and to facilitate that, we hold monthly meetings and all-day trainings once a quarter to talk about the business, how to better serve our clients, and teamwork. We don’t want any project to be hindered by someone being a bottleneck, so we emphasize collaboration to make sure anyone can step into a project or delegate to another team member. Things can change quickly on a job, especially with relocations.

Our clients like the way we price, it may make more sense to hire a team of organizers than a single organizer. We’re set up for team jobs so that we can do in one day what may take one organizer several sessions.

What is your background?

I have an accounting degree from the University of Maryland, College Park. And prior to starting Dexterous Organizing, I was an accountant for a Nonprofit in NoVA.

I always wanted to own a business but didn’t know exactly what I wanted to do. When I saw a professional organizer on television, on the Clean House show, I did an Internet search and found NAPO. I joined at the national level, and then the local level at NAPO Washington DC and found my peeps. I love it and I love helping people. It’s my dream career and I get to use logic and creativity together, because that’s what it takes to organize. I recently earned my Residential Organizing certificate from NAPO and plan to get more of their certifications.

What region do you serve?

Our home office is in Alexandria, and we serve Washington, D.C., Maryland and Virginia within a 25-mile radius around Alexandria.

What’s unique about Dexterous Organizing?

We offer a free success follow up. We’ll come back either virtually or in person to do a walkthrough of the work we completed to make sure we met the goals outlined in the initial consultation. If there are tweaks needed, we make them. Often our clients are pleased with our work and are ready to start on another part of their residence.

How did you meet 123JUNK?

I met Collin Wheeler (123JUNK’s founder) while networking with NAPO’s DC chapter. 123JUNK has been a corporate partner of NAPO ever since I’ve been a member, so we rubbed elbows quite a bit over the years.

What do you like best about 123JUNK?

We use 123JUNK quite a bit, especially during the summer moving season. What I love about them is their customer service. I don’t feel like I need to be on the jobsite to manage anything—I know they’ll do a great job. They are professionals.

Do you have a favorite story about working with 123JUNK?

I was working with a client doing a discard and donate prior to a move and the family had set aside some papers they needed to shred. 123JUNK got to the home before I did and accidentally picked up the entire pile the family was sending to be disposed of—including this bag of important papers. Once we realized it had been loaded onto the truck, I called 123JUNK. The drivers came back within a few minutes, went through the truck and were able to retrieve the bag of papers and safely bring it back to the client. Both the clients and I were relieved!

What’s your favorite part of your business?

I like helping people. There’s no greater satisfaction than our clients’ gratitude for the peace of mind we give them when a project is safely delegated or when we introduce a system or process that makes their life easier.

Tell us about the awards you’ve won recently.

We were named a Top Pro 2021 by Thumbtack; a winner of the Best of Washington DC 2021, “Best Organizer,” in a public poll taken by Modern Luxury magazine; and I was entered into the Golden Circle with NAPO, having been an organizer for more than 10 years.

What do you want people to know about Dexterous Organizing?

We are non-judgmental, and we are insured and bonded. And if someone reads this blog post and mentions it to us, we’ll credit $50 off their in-person consultation!

Thank you, Andrea Hancock for working with 123JUNK!