Most businesses would be thrilled to have satisfied customers, but not 123JUNK. We want LOYAL customers.
Satisfied customers are merely that…satisfied with your service. You have filled their current need and they move on. There was nothing outstanding or memorable about your service. It was like a meal at a fast-food restaurant; it served the need.
Loyal customers, on the other hand, become raving fans for your business. They had an exceptional experience and can’t wait to tell others about it. They send referrals. And they use you again – and again. It is a fine dining experience you can’t wait to repeat.
The emotional bond is what creates the difference between satisfaction and loyalty. It is a strong bond that cannot easily be changed, even if something should happen. Those who are merely satisfied are fickle and will quickly jump to another provider, even if your service was provided to perfection.
How Does 123JUNK Create Loyal Customers?
We want each and every contact to be personal, so our customer service begins with the first phone call, where a live person answers the telephone. From there, customers receive our “Ritz-Carlton Treatment”—not something usual for a junk hauling company. We strive to make each job the most important task of the day, and our customers recognize it. From our polite staff to our clean trucks, they see that we mean business.
And if something should happen to go wrong, we immediately jump in to make it right—no matter what. You won’t hear any excuses from us. Our only concern is the best experience for our customers.
We say we are in the business of hauling junk, but 123JUNK is really in the business of building relationships with the people we serve. We want to be THE company they call whenever they have a need. And we want to be THE company they refer their friends to.
Call 123JUNK today
Do you have old furniture or appliances that need to be hauled away, or yard debris that needs to be cleared before the winter’s snow, and are located in Northern Virginia, Maryland or DC? Call us today and see for yourself the 123JUNK difference. We promise you’ll become a loyal customer too.