During these unprecedented times, we take our role as an essential service provider seriously and we remain open to service our customers. We understand that everyone is very concerned with the potential spread of the Coronavirus. We’re following the guidelines put in place by the federal government, local governments and the CDC.
Below are some of the safety precautions we’ve implemented to protect our team and our clients:
We’re offering discounts for our customers who are able to stage their items outside of their property for pickup
We’re vetting our customers before scheduling appointments and while en-route to make sure they’re not showing signs and symptoms of illness
If the customer has access to masks or face covers, we ask that they wear them (if masks are unavailable, please maintain a safe distance of 6 feet at all times)
We are sending home any staff member exhibiting any symptoms of illness for the recommended period of time established by the CDC
All team members have been assigned masks and gloves
We are not assigning more than two team members to a truck
Our trucks and equipment are being disinfected daily
We’ve shut down our office from outside visitors and anybody who can work virtually is being encouraged to work from home
The company continues to hold regular team-wide virtual meetings to emphasize transparency and keep the lines of communication open
The decision to come to work remains 100% voluntary
The more time you have to prepare the house for cleanout, the better. You won’t always have a great deal of time to work with, but it’s always important to keep in mind that the sooner you need it out, the more it’s going to cost you, whether that cost comes in terms of your time, sweat, and effort—or in terms of your dollars. The earlier you plan and take action, the smoother your cleanout is going to go.
Each decluttering situation is unique
Budgets, personalities, physical abilities, and time frames should all be weighed accordingly when deciding the best course of action for de-cluttering a home or property. In most cases, the best option will be a custom blend of the resources we’ll be sharing with you.
This isn’t a fluff piece. I’m not here to blindly support the company I work for because my boss made me. I’m here to explain why I decided to work for 123JUNK. It isn’t because I’m a huge fan of “used stuff”. I came here because I agree with the vision that Collin Wheeler has for this company and for the future of junk removal.
In 2014, we support companies that provide a “better human experience”, and we turn away the ones that do too much of the taking, in the give and take relationship that is part of the business to consumer cycle. 123JUNK is most definitely a “better human experience” type of company and it shows in our reviews and how people feel about us.
It’s not really just about hauling away people’s old junk. It’s about being green and keeping furniture out of the landfill. Its about supporting our neighborhoods. Its about working with local charities that help people in our community. We are servicing a very busy metro DC area, but we are also making a change that goes beyond dollars and cents. So as it turns out, this junk business is something we can all be proud of.
Being small has its advantages. Its main benefit is that it allows us to be flexible. For instance, when we roll out a new program or idea, it’s easier to execute. Whereas our larger franchise competitors have to get buy-in from all their franchise partners across multiple cities and then try to figure out a way to measure whether it’s working, we decide on things as a team in one of our all-hands meetings. It allows everybody to buy in to an idea, agree on its purpose and value, set the metrics/outcomes and execute swiftly.
Young, Scrappy & Flexible Junk Removal
Case in point – recently we decided we wanted to send something to our clients prior to the appointment to assist them in getting prepared for our hauling services. We wanted this something to really emphasize our donate – recycle – dispose process. One of our client experience managers came up with a fantastic idea – color coded sticky tabs to be sent to the client prior to us coming out to their property for services. This could help them separate what furniture or appliances were to be donated, what electronics or recyclables were to be salvaged, and finally, what non-valuable items were to be trashed or discarded.