Month: December 2013

follow-up

The 123JUNK follow up process

Posted on | by chad

Having your junk hauled with 123JUNK is as simple as our moniker suggestions, “easy as 1-2-3!” It has not always been as seamless a process as it seems now and we know it’s still not perfect. Over the past six years we have tweaked and modified our processes based off the advice from the experts, our customers! We stress always that customer feedback is so important and we will continue to emphasize this because we believe there is always room for improvement. We follow up with every job completed with a phone call, email, or hand written thank you card.

The purpose of these follow-ups:

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Why we won’t put you on hold

Posted on | by chad

We market ourselves pretty strongly on our process and our relationships with charities in the area. In terms of marketability and legitimacy of purpose, it’s probably our greatest strength. That said, it’s important to call attention to the part of our business that keeps our clients coming back whenever they have any disposal-related questions or hauling needs. That’s our high quality of service.

While a lot of our competitors (and other businesses in general) are shifting toward automation and self-scheduling over the web, a phone call is still the only way to finalize an appointment with 123JUNK. At this point, even the most well-automated system can’t replace the nuance that we can achieve with knowledgeable people answering the phones.

A person can understand your sense of urgency and work to fit you into the best possible spot on our schedule to fit your needs. There simply isn’t a computer or formula anywhere that can outperform one of our employees working proactively to address your pickup needs.

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123JUNK Donation and Valuation Guide

Posted on | by chad

123JUNK relies heavily on donation as a means of disposal.  Many clients choose to use our services based solely on our ability to donate.  Because of that, clients often have questions about our donation process and what they can expect to experience when we pick up their items.

When we pick up your items, any items that appear functional are dropped off at a temporary storage location.  From there, we schedule our partner charities for regular pickups.  When your item is picked up by one of our charity partners they authorize a receipt, which we then mail to you.

Reasons for Charity Refusal

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Why “Operation Donation” means we’re not your average Junk Removal Company!

Posted on | by chad
At 123JUNK we want to create a culture where all the employees care about where the junk they haul away ends up. Not only does filling up the landfill harm the environment, but if we dumped everything hauled away, we would be taking thousands of dollars out of the pockets of charities we work with!
 
Preaching the importance of our Core Values may get some folks on board, but it’s really not enough. One fun tool we use to encourage our whole team to live our Core Values to the fullest is a bonus program called OPERATION DONATION. Continue reading →