People Operations Manager

Build the team that builds 123JUNK.

For nearly two decades, 123JUNK has earned thousands of 5-star reviews while building a reputation for exceptional customer service, environmental responsibility, and strong community partnerships.

As we expand to multiple locations across the DMV, we’re looking for a People Operations Manager to elevate our recruiting systems, onboarding experience, and people programs that will help every new location succeed. If you are a self-driven HR professional ready to step out of a rigid corporate structure and take ownership of building a scalable People Operations function, this is your opportunity.

You’ll partner directly with leaders across operations, sales, and the fleet to create a unified culture where great people want to work and stay. This is a hands-on, high-impact role that combines fast-paced recruiting, employee experience, payroll administration, and culture-building across our growing footprint.

What You’ll Do Talent Acquisition

You will lead our recruiting efforts from workforce planning through onboarding. Because our frontline workforce (drivers, navigators, and loaders) is deskless, you’ll focus on fast, frictionless, and creative hiring strategies.

Responsibilities include:

• Build, manage and optimize an Applicant Tracking System (ATS) to ensure a fast, mobile-friendly application process for busy candidates.
• Maintain rapid candidate outreach (using text and quick-call strategies) to connect with applicants before our competitors do.
• Source candidates through traditional channels, community partnerships, local job fairs, and referral programs.
• Coordinate working interviews with department leaders and serve as the primary, supportive point of contact throughout the hiring process.
• Lead engaging new-hire orientations that make people excited to start their first day.
• Establish and maintain accurate employee records across internal systems, payroll, benefits, insurance, and 401(k) administration.

Employee Experience

Employee Experience

You’ll help create an environment where employees feel supported, recognized, and connected throughout their careers.

Responsibilities include:

• Serve as a trusted resource for employee questions related to payroll, benefits, and company policies.
• Process bi-weekly payroll accurately and maintain employee records (promotions, compensation changes, and benefits administration).
• Coordinate employee recognition programs, including promotion ceremonies, celebrations and fun team events that strengthen relationships.
• Create and distribute the monthly internal company newsletter.
• Recommend and help implement improvements that enhance the employee experience and support employee retention.

Offboarding

When employees move on, you’ll ensure the process is handled professionally while helping us learn from their experience.

Responsibilities include:

• Manage employee offboarding across all company systems.
• Partner with leaders to review exit interview feedback and identify opportunities to improve hiring, onboarding, employee experience and retention.

What You Bring

• You have 4 to 5 years of experience in HR, People Operations, or Recruiting (experience recruiting for hourly, field, logistics, hospitality, or retail teams is a massive plus).
• You are highly organized, pay close attention to details, and thrive in a fast-paced environment where priorities can shift.
• You are an energetic, outgoing communicator who enjoys building relationships and naturally connects with people.
• You are comfortable utilizing HRIS, ATS, and payroll platforms, with a natural curiosity to learn and improve digital workflows.
• You have a collaborative, adaptable, and self-driven mindset with a passion for creating a great employee experience and continuously improving how work gets done.

Success and Impact

Success in this role means building a recruiting engine that consistently attracts exceptional people, creating an employee experience that people rave about, and helping 123JUNK become known as one of the best places to work in our industry.

You’ll work directly with company leadership, your ideas will be heard, and you’ll have the autonomy to improve how we hire, onboard, and support our people. If you see a better way to do something, we expect you to help build it.

Ready to build something great?

If you’re looking for an opportunity to build something meaningful, make a lasting impact, and grow your career alongside a growing company, we’d love to hear from you.

Application Question(s):

• At least 4 years of HR, People Operations, or Recruiting experience?

(experience recruiting for hourly, field, logistics, hospitality, or retail teams is a massive plus)

Ability to Commute:

• Chantilly, VA 20151 (Required)

Work Location: In person