Meet Nick Williams, Truck Lead and Customer Success Representative

We are pleased to introduce you to Nick Williams, another fantastic team member here at 123JUNK.  Learn a little about Nick and follow his journey.

“Failure is simply the opportunity to begin again, this time more intelligently.”  –Henry Ford

What is your role at 123JUNK?

During the work week I am mainly a truck lead, and on weekends I am a Customer Success Representative. I’m three days on the truck and two days in the office. As a truck lead, I am the spokesperson for the company when we meet with a client. I interact with the clients, keep things moving, and make sure the job gets done properly. On the weekends, I answer phones, make calls, and make sure every client has as great an experience as they can—even if they aren’t calling for a job.

What has your journey at 123JUNK been?

When I first started at 123JUNK I was a navigator. I sat in the passenger seat and followed instructions for the first couple of months. But I wanted to become a lead, and the company helped me progress. I became a lead pretty quickly after joining, then was given the opportunity to become a Customer Success Representative.

When did you start working there?

I started in July 2021, so it’s been over a year now.

What did you do before working at 123JUNK?

I worked at a moving company for a couple of years. I was a mover for a while, and then became a lead over there as well to make sure jobs went well. Working for a moving company prepared me for this job. Compared to working for the mover, which was more physically demanding, this seems like a cakewalk! My whole career so far has been in customer service in one way or another.

How did you hear about 123JUNK?

My mother is a Realtor locally. She had a couple of good experiences with the company, and told me about them.

Tell us about your background.

I was born in Fairfax, Virginia and lived here my whole life. I went to Chantilly High School, then Northern Virginia Community College in Sterling for 1 ½ years as a business administrator major. Then I started working and put school on hold. I will go back and finish eventually.

What do you like to do when you’re not working?

I enjoy working out, lifting weights, playing video games, and hanging out with friends. I also appreciate the outdoors and love to go hiking.

What is a fun fact about you?

I love motorcycles and trucks. I own a pickup truck and a Harley.

What is an important lesson you’ve learned while working at 123JUNK?

Every day will be different and as long as you keep pushing through, you’ll figure out a way to get through it. Keep a good attitude and every day you’ll find something to look forward to.

What advice would you give to someone just starting at 123JUNK?

Learn from your co-workers, from everyone who’s been here a while. They’ll show you the ropes. Keep pushing forward and you’ll figure it out, and then it all becomes second nature pretty quickly.

Any advice for someone looking to join 123JUNK?

You’re going to get dirty, but as long as you’re OK with that, you’ll be fine.

Working With 123JUNK is a Great Experience!

It’s the great people like Nick Williams who make both working at and working with 123JUNK such a great experience. We hope you get a chance to work with Nick too.

If you’d like to work at 123JUNK, visit our Job Openings.

To schedule a junk hauling appointment, contact our team at 1-800-364-5778 and speak with a live representative. We serve families and business owners throughout Northern Virginia, Maryland and Washington, D.C.