During these unprecedented times, we take our role as an essential service provider seriously and we remain open to service our customers. We understand that everyone is very concerned with the potential spread of the Coronavirus. We’re following the guidelines put in place by the federal government, local governments and the CDC.
Below are some of the safety precautions we’ve implemented to protect our team and our clients:
When 123JUNK schedules a junk removal pickup with a homeowner or business client, we prefer that the client is going to be on site when we arrive. However, “Do I need to be there for my junk removal” is one of the questions we sometimes get from prospective clients. Let’s look at why you need to be present.
Here are some reasons why you need to be there for your junk removal:
When you have junk, furniture or household goods that need to be removed from inside your home, garage or yard, our team members will require access. Someone needs to be there to let them in and walk them to the areas where our team will get to work. We’ll also need to see the floors, stairs, walls and any property we’ll need to work around so we can protect them during your junk removal.
You know exactly which items need to be hauled, and you may have already gathered them into a pile. But if you have furniture, appliances or other large items, they cannot be piled. To ensure we take the correct items—and get everything you want removed, we ask that you be there to help to point them out to our team.
There are certain items, like chemicals or hazardous waste, that are prohibited by law for 123JUNK to haul. And sometimes our clients have questions on whether we can take an item or not. You need to be there to show us the items, and it’s OK if you ask if we can haul or recycle things you’re not sure about. We do ask that you not put questionable items into boxes where they cannot be identified by sight. You can also check our FAQs for a listing of items we can and cannot take.
Related: EPA–Household Hazardous Waste
When you are there for your junk removal, we want you to make sure that we complete the job to your full satisfaction—that we’ve taken all of the items you want us to and swept the area where they were located to leave it tidy.
In order to provide a better service experience to our clients, it is best that we have a discussion about your items and our professional opinion about what our charity partners will be interested in accepting from your property.
We truly prefer that you are on site when we arrive for your junk removal, and in 99.9% of the time, we’ll require it. It helps us to avoid confusion, offer you a smoother and more enjoyable transaction, and ensure that the job is done right and to your satisfaction.
On rare occasions, we have scheduled a curbside pickup where the client does not have to be there. Whether we can provide that service to your situation is something we determine on a case-by-case basis.
When you schedule your junk removal with 123JUNK, we’ll walk you through what to expect and provide you with convenient, all-inclusive pricing up front. If you need junk removal from your home—or commercial or office spaces—in Northern Virginia, Maryland or Washington, DC, contact 123JUNK at 1-800-364-5778.
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