When running a business that centers on customer satisfaction, like 123JUNK, communication can make all the difference. Good communication can create a happy and pleasant experience, while bad communication can turn a perfectly good day into a terrible one in an instant. We’d much prefer to have happy clieints and employees.
We make communication one of our core values and strive in every instance to be clear, polite, and personable in each and every interaction.
With clients, we try to make interactions with 123JUNK both pleasant and easy. We always answer the phones personally, and provide a complete quote on any job that includes everything from fuel to labor. There are never any surprises after the job is done. Clients are free to ask questions to any member of our staff or crew, at any time. And if there ever is a miscommunication, 123JUNK does everything we can to make the situation right. We insist on having happy clients. We even have a team member designated as “Client Experience Manager” to ensure that our client’s expectations are met.
Internally, we hold weekly meetings with the entire staff to review company news, provide ongoing training and discuss any issues that may have arisen during the week, no matter how small. When we are all on the same page, our unity translates into better service for our customers.
Many companies may say they value communication, but don’t walk that path every day. At 123JUNK, our employees are trained in our core values, which are posted prominently in our offices as daily reminders. We even communicate our values through our clean trucks and professionally-uniformed employees.
We suggest that you try us out…give 123JUNK a call to schedule removal of your unwanted junk, yard waste, old furniture or electronics. We’re sure you’ll be pleased. However, if you have suggestions for how we can communicate even better—we’re all ears!
