Nearly a year ago, right before we decided to do a major overhaul on our brand, I asked my employees to grade the company in several areas. These areas included our customer service, our systems and processes, our company culture, our ability to communicate to each other and the general level of happiness each of us had within the company. We all sat down and discussed it in thorough detail. Everybody’s voice was heard and nobody was shy about their feelings. It proved to be one of the most impactful things we’ve ever done as a team because it really helped us identify the things that were preventing us from getting to the “next level.” We lay everything out on the table and each of us made a commitment that we would do our part to ensure that the company would reach its goals.
This week, as I was cleaning out some files on my laptop, I came across the meeting recap, which I blasted out to my team shortly after the meeting was over. I figured I’d share it (the good half, anyways) to the viewers of this blog, because it gives some insight on what we consider to be important characteristics of 123JUNK. As far as the less positive portion of the scorecard… well, I think we’ll just keep that part our little secret.