Come into the 123JUNK offices and the first thing that catches your eye is our Core Values. They are printed, framed, and mounted prominently so that we all remember just what we’re here for.
Just having them posted creates an expectation within our company culture of how we will do business. Not how we should, but more strongly, how we will operate the business and treat our customers.
We Raise the Bar
In our philosophy, the measure of good customer service is EXCEEDING expectations, not just meeting them. This means communicating clearly and over-delivering on what customers expect.
Every one of our customers has a pre-determined “bar” that has been set by some service company or experience they’ve had in the past. They have an idea of “what to expect” before they hire us.
Our goal is to exceed that expectation.
We’re Different, Starting with our Touch Points
The 123JUNK staff is trained to ask a lot of questions on the initial telephone conversation. This way, we can provide an accurate estimate to ensure that the price we give once we arrive on the site aligns with the ballpark estimate the client was given by our appointment scheduler. We don’t want surprises any more than you do, so we make the effort up front to set the expectation correctly.
Most people don’t expect professionalism from a junk removal company. That’s why we like to shake things up and be different. Following the initial conversation, our clients receive a:
- Confirmation email
- Reminder call the afternoon before the appointment
- Call 30 minutes prior to arrival
- Post-appointment follow-up call (day of the appointment)
- Handwritten thank you note after the appointment
If you think about it, when is the last time you were given this kind of consideration by a service company?
Creating Expectations is a Core Value
We believe in treating our customers the same way we’d like to be treated ourselves. That’s why we took the time to create our list of core values, and live by them each and every day.