During these unprecedented times, we take our role as an essential service provider seriously and we remain open to service our customers. We understand that everyone is very concerned with the potential spread of the Coronavirus. We’re following the guidelines put in place by the federal government, local governments and the CDC.
Below are some of the safety precautions we’ve implemented to protect our team and our clients:
We’re offering discounts for our customers who are able to stage their items outside of their property for pickup
We’re vetting our customers before scheduling appointments and while en-route to make sure they’re not showing signs and symptoms of illness
If the customer has access to masks or face covers, we ask that they wear them (if masks are unavailable, please maintain a safe distance of 6 feet at all times)
We are sending home any staff member exhibiting any symptoms of illness for the recommended period of time established by the CDC
All team members have been assigned masks and gloves
We are not assigning more than two team members to a truck
Our trucks and equipment are being disinfected daily
We’ve shut down our office from outside visitors and anybody who can work virtually is being encouraged to work from home
The company continues to hold regular team-wide virtual meetings to emphasize transparency and keep the lines of communication open
The decision to come to work remains 100% voluntary
Take a moment right now and ask yourself this question: “What is junk?”
The point of this exercise is not to address an existential conundrum or to trick you with a riddle. The word junk can mean different things to different people, but as the foremost authority on all things junk, we are here to tell you that the possibilities for what it can be are endless!
Junk can be trash, but doesn’t have to be, and typically it isn’t anything even closely resembling it. We make a great effort to turn the items we remove from our clients’ properties into donations, so what may have been considered the “J” word to one person is actually a new and exciting possession to someone else.
Junk can be clutter, occupying valuable space in a home that could be used for much better purposes. Playing a role in the reclamation of a home’s space is a rewarding component of the work that we do. We always love to see the look of relief on a client’s face when they see the empty space that was previously overwhelmed with stuff!
So, while the broad definition of what we haul away may be useless, the fact of the matter is that it can be so much more. Perhaps most surprisingly, junk can turn into new opportunities – both for the people getting rid of it and those who end up with it.
At 123JUNK, we spend a lot of time working hard and getting dirty. It’s the nature of our business, and, quite frankly, we wouldn’t want it any other way. But just because we may get some dirt under our fingernails while we’re servicing our clients across the region, doesn’t mean we hold ourselves to a lower standard when it comes to presentation.
You will always recognize a 123JUNK crew by the fact that they all wear the unmistakable red collared shirts, black pants, and footwear that is up to the task at hand. Our trucks, the largest in the industry, are a beacon of junk-removal hope when you see our 560 cubic-foot truck beds rolling down your street and safely backing up to your property.
Speaking of our truck beds, we take such pride in how our trucks look, and how our company presents itself out in the field, that we recently took delivery of a freshly painted truck and immediately sent it back because it didn’t live up to our Culture of Excellence. If we won’t send a truck with a mediocre paint job to a client’s home, imagine how high we set the bar for the team performing the service.
As a client of 123JUNK, you will come to understand that the Culture of Excellence is a company-wide mission. We take great pride in providing an experience far superior to what any other company can offer, and we hope to exceed expectations on each and every job we perform from the first phone call, to the removal itself, all the way down to the post-appointment follow-up experience.
Working with area charities and participating in local events helps us to establish rich, meaningful connections in the community. The characteristic that really sets us apart, though, is our approach to building business in the DC area.
Our business is grown and maintained almost entirely through word-of-mouth marketing. We use print advertising sparingly, and we rely on the quality of our services to win us new business. 123JUNK also does not produce “junk” advertising in the form of temporary signs on highway medians. Our purpose is remove junk, not to create more of it for our municipal workers to clean up.