123JUNK Doesn’t Want Satisfied Customers

During these unprecedented times, we take our role as an essential service provider seriously and we remain open to service our customers. We understand that everyone is very concerned with the potential spread of the Coronavirus. We’re following the guidelines put in place by the federal government, local governments and the CDC.

Below are some of the safety precautions we’ve implemented to protect our team and our clients:

We’re offering discounts for our customers who are able to stage their items outside of their property for pickup
We’re vetting our customers before scheduling appointments and while en-route to make sure they’re not showing signs and symptoms of illness
If the customer has access to masks or face covers, we ask that they wear them (if masks are unavailable, please maintain a safe distance of 6 feet at all times)
We are sending home any staff member exhibiting any symptoms of illness for the recommended period of time established by the CDC
All team members have been assigned masks and gloves
We are not assigning more than two team members to a truck
Our trucks and equipment are being disinfected daily
We’ve shut down our office from outside visitors and anybody who can work virtually is being encouraged to work from home
The company continues to hold regular team-wide virtual meetings to emphasize transparency and keep the lines of communication open
The decision to come to work remains 100% voluntary

Most businesses would be thrilled to have satisfied customers, but not 123JUNK. We want LOYAL customers.

Satisfied customers are merely that…satisfied with your service. You have filled their current need and they move on. There was nothing outstanding or memorable about your service. It was like a meal at a fast-food restaurant; it served the need.

Loyal customers, on the other hand, become raving fans for your business. They had an exceptional experience and can’t wait to tell others about it. They send referrals. And they use you again – and again. It is a fine dining experience you can’t wait to repeat.

The emotional bond is what creates the difference between satisfaction and loyalty. It is a strong bond that cannot easily be changed, even if something should happen. Those who are merely satisfied are fickle and will quickly jump to another provider, even if your service was provided to perfection.

How Does 123JUNK Create Loyal Customers?

We want each and every contact to be personal, so our customer service begins with the first phone call, where a live person answers the telephone. From there, customers receive our “Ritz-Carlton Treatment”—not something usual for a junk hauling company. We strive to make each job the most important task of the day, and our customers recognize it. From our polite staff to our clean trucks, they see that we mean business.

And if something should happen to go wrong, we immediately jump in to make it right—no matter what. You won’t hear any excuses from us. Our only concern is the best experience for our customers.

We say we are in the business of hauling junk, but 123JUNK is really in the business of building relationships with the people we serve. We want to be THE company they call whenever they have a need. And we want to be THE company they refer their friends to.

Call 123JUNK today

Do you have old furniture or appliances that need to be hauled away, or yard debris that needs to be cleared before the winter’s snow, and are located in Northern Virginia, Maryland or DC? Call us today and see for yourself the 123JUNK difference. We promise you’ll become a loyal customer too.