123JUNK: A Blue-Collar Business with a Ritz-Carlton Approach

During these unprecedented times, we take our role as an essential service provider seriously and we remain open to service our customers. We understand that everyone is very concerned with the potential spread of the Coronavirus. We’re following the guidelines put in place by the federal government, local governments and the CDC.

Below are some of the safety precautions we’ve implemented to protect our team and our clients:

We’re offering discounts for our customers who are able to stage their items outside of their property for pickup
We’re vetting our customers before scheduling appointments and while en-route to make sure they’re not showing signs and symptoms of illness
If the customer has access to masks or face covers, we ask that they wear them (if masks are unavailable, please maintain a safe distance of 6 feet at all times)
We are sending home any staff member exhibiting any symptoms of illness for the recommended period of time established by the CDC
All team members have been assigned masks and gloves
We are not assigning more than two team members to a truck
Our trucks and equipment are being disinfected daily
We’ve shut down our office from outside visitors and anybody who can work virtually is being encouraged to work from home
The company continues to hold regular team-wide virtual meetings to emphasize transparency and keep the lines of communication open
The decision to come to work remains 100% voluntary

The Gold Standards of the Ritz-Carlton Hotel Company are often viewed as the pinnacle of customer service, throughout many industries. They include:

Warm and sincere greeting and fond farewell
Response to the expressed and unexpressed wishes and needs
Memorable and personal experiences
Immediate resolution of customer problems
Continual quest to improve the experience
An environment of teamwork
Opportunities to grow and learn
Professional appearance, language and behavior
Principles of trust, honesty, respect, integrity and commitment
Embracing diversity

123JUNK is Redefining the Junk Removal Industry Standards

From the inception of 123JUNK, we decided that were going to be the very best in our industry. We’ve researched the standards of companies like the Ritz-Carlton, Disney, The Royal Caribbean and other renowned customer-centric service organizations. What we’ve learned from them has helped influence our own values, goals and mission.

Hauling junk is definitely a blue-collar business, but who says it has to operate at less than Gold Standards? We’re out to redefine our industry and set the standards for everyone else to follow. This translates into a superior experience for 123JUNK customers who can expect nothing else but top-notch customer service, from the first conversation to the final pickup. And it is why our company is growing so quickly. The word is spreading!

Put Our Standards to the Test

If you don’t believe us, try us for yourself. We’ll be glad to haul away your no-longer-used items like furniture or refrigerators, office furniture or yard debris, leaving you with a cleaner space and a satisfied client experience. If you’re located in Northern Virginia, Maryland or Washington DC, call us today to find out why were more than just a Junk Removal Service.