Careful Communication is Key to 123JUNK’s Success

During these unprecedented times, we take our role as an essential service provider seriously and we remain open to service our customers. We understand that everyone is very concerned with the potential spread of the Coronavirus. We’re following the guidelines put in place by the federal government, local governments and the CDC.

Below are some of the safety precautions we’ve implemented to protect our team and our clients:

We’re offering discounts for our customers who are able to stage their items outside of their property for pickup
We’re vetting our customers before scheduling appointments and while en-route to make sure they’re not showing signs and symptoms of illness
If the customer has access to masks or face covers, we ask that they wear them (if masks are unavailable, please maintain a safe distance of 6 feet at all times)
We are sending home any staff member exhibiting any symptoms of illness for the recommended period of time established by the CDC
All team members have been assigned masks and gloves
We are not assigning more than two team members to a truck
Our trucks and equipment are being disinfected daily
We’ve shut down our office from outside visitors and anybody who can work virtually is being encouraged to work from home
The company continues to hold regular team-wide virtual meetings to emphasize transparency and keep the lines of communication open
The decision to come to work remains 100% voluntary

When running a business that centers on customer satisfaction, like 123JUNK, communication can make all the difference. Good communication can create a happy and pleasant experience, while bad communication can turn a perfectly good day into a terrible one in an instant. We’d much prefer to have happy clieints and employees.

We make communication one of our core values and strive in every instance to be clear, polite, and personable in each and every interaction.

With clients, we try to make interactions with 123JUNK both pleasant and easy. We always answer the phones personally, and provide a complete quote on any job that includes everything from fuel to labor. There are never any surprises after the job is done. Clients are free to ask questions to any member of our staff or crew, at any time. And if there ever is a miscommunication, 123JUNK does everything we can to make the situation right. We insist on having happy clients. We even have a team member designated as “Client Experience Manager” to ensure that our client’s expectations are met.

Internally, we hold weekly meetings with the entire staff to review company news, provide ongoing training and discuss any issues that may have arisen during the week, no matter how small. When we are all on the same page, our unity translates into better service for our customers.

Many companies may say they value communication, but don’t walk that path every day. At 123JUNK, our employees are trained in our core values, which are posted prominently in our offices as daily reminders. We even communicate our values through our clean trucks and professionally-uniformed employees.

We suggest that you try us out…give 123JUNK a call to schedule removal of your unwanted junk, yard waste, old furniture or electronics. We’re sure you’ll be pleased. However, if you have suggestions for how we can communicate even better—we’re all ears!