Culture of Excellence

During these unprecedented times, we take our role as an essential service provider seriously and we remain open to service our customers. We understand that everyone is very concerned with the potential spread of the Coronavirus. We’re following the guidelines put in place by the federal government, local governments and the CDC.

Below are some of the safety precautions we’ve implemented to protect our team and our clients:

We’re offering discounts for our customers who are able to stage their items outside of their property for pickup
We’re vetting our customers before scheduling appointments and while en-route to make sure they’re not showing signs and symptoms of illness
If the customer has access to masks or face covers, we ask that they wear them (if masks are unavailable, please maintain a safe distance of 6 feet at all times)
We are sending home any staff member exhibiting any symptoms of illness for the recommended period of time established by the CDC
All team members have been assigned masks and gloves
We are not assigning more than two team members to a truck
Our trucks and equipment are being disinfected daily
We’ve shut down our office from outside visitors and anybody who can work virtually is being encouraged to work from home
The company continues to hold regular team-wide virtual meetings to emphasize transparency and keep the lines of communication open
The decision to come to work remains 100% voluntary

At 123JUNK, we spend a lot of time working hard and getting dirty. It’s the nature of our business, and, quite frankly, we wouldn’t want it any other way. But just because we may get some dirt under our fingernails while we’re servicing our clients across the region, doesn’t mean we hold ourselves to a lower standard when it comes to presentation.

You will always recognize a 123JUNK crew by the fact that they all wear the unmistakable red collared shirts, black pants, and footwear that is up to the task at hand. Our trucks, the largest in the industry, are a beacon of junk-removal hope when you see our 560 cubic-foot truck beds rolling down your street and safely backing up to your property.

Speaking of our truck beds, we take such pride in how our trucks look, and how our company presents itself out in the field, that we recently took delivery of a freshly painted truck and immediately sent it back because it didn’t live up to our Culture of Excellence. If we won’t send a truck with a mediocre paint job to a client’s home, imagine how high we set the bar for the team performing the service.

As a client of 123JUNK, you will come to understand that the Culture of Excellence is a company-wide mission. We take great pride in providing an experience far superior to what any other company can offer, and we hope to exceed expectations on each and every job we perform from the first phone call, to the removal itself, all the way down to the post-appointment follow-up experience.

Have you experienced the 123JUNK Culture of Excellence firsthand? Share your experience on Facebook, Google+ (Virginia), Google+ (Maryland), and Yelp!