You Are What You Do, Not What You Say You're Going to Do

During these unprecedented times, we take our role as an essential service provider seriously and we remain open to service our customers. We understand that everyone is very concerned with the potential spread of the Coronavirus. We’re following the guidelines put in place by the federal government, local governments and the CDC.

Below are some of the safety precautions we’ve implemented to protect our team and our clients:

We’re offering discounts for our customers who are able to stage their items outside of their property for pickup
We’re vetting our customers before scheduling appointments and while en-route to make sure they’re not showing signs and symptoms of illness
If the customer has access to masks or face covers, we ask that they wear them (if masks are unavailable, please maintain a safe distance of 6 feet at all times)
We are sending home any staff member exhibiting any symptoms of illness for the recommended period of time established by the CDC
All team members have been assigned masks and gloves
We are not assigning more than two team members to a truck
Our trucks and equipment are being disinfected daily
We’ve shut down our office from outside visitors and anybody who can work virtually is being encouraged to work from home
The company continues to hold regular team-wide virtual meetings to emphasize transparency and keep the lines of communication open
The decision to come to work remains 100% voluntary

This quote resonated with me from the very first day I heard it, and it remains embedded in my brain. We all have experienced people or businesses that say that they will do something (or many things) and inevitably fail to live up to their word. It isn’t necessarily because they are liars or frauds. Often times things come up that must be attended to.

For example, Joe might tell his friends he is going to exercise tomorrow and he may have honest intentions to do so. However, the night before he stays up late watching a movie, which leads him to hitting snooze that following morning. No problem, he can exercise when he gets off work. Unfortunately, his afternoon meeting lasted longer than he intended and no longer has time to make the gym. These type of things happen to people and businesses all the time!

However, you are more likely to achieve your desired outcome if systems are put in place to prevent these unforeseeable occurrences. Here at 123JUNK we have put many systems in place to make sure that we are practicing what we preach.

One example is a system we call Operation Donation. This is where we track the amount of donations that each individual on our team has donated for that particular month. Then, at the end of this month, we tally up all of the scores to see which member of our team donated the most items. Whoever ends up with the most donations is then rewarded with a substantial bonus to their paycheck. In fact, 123JUNK invests 1% of its revenue back into this program to insure that our donation promises are being delivered.

The beautiful thing about this system is it incentivizes everyone in the company to donate as many items as they possibly can. This system has dramatically increased our average donations per month because it’s tracked and rewarded. If you want to be a “doer” and not a “sayer”, you need solid systems.