Why you'll never hear "please hold... your call is very important to us" from 123JUNK

During these unprecedented times, we take our role as an essential service provider seriously and we remain open to service our customers. We understand that everyone is very concerned with the potential spread of the Coronavirus. We’re following the guidelines put in place by the federal government, local governments and the CDC.

Below are some of the safety precautions we’ve implemented to protect our team and our clients:

We’re offering discounts for our customers who are able to stage their items outside of their property for pickup
We’re vetting our customers before scheduling appointments and while en-route to make sure they’re not showing signs and symptoms of illness
If the customer has access to masks or face covers, we ask that they wear them (if masks are unavailable, please maintain a safe distance of 6 feet at all times)
We are sending home any staff member exhibiting any symptoms of illness for the recommended period of time established by the CDC
All team members have been assigned masks and gloves
We are not assigning more than two team members to a truck
Our trucks and equipment are being disinfected daily
We’ve shut down our office from outside visitors and anybody who can work virtually is being encouraged to work from home
The company continues to hold regular team-wide virtual meetings to emphasize transparency and keep the lines of communication open
The decision to come to work remains 100% voluntary

“Would you please hold?” Its a phrase you hear often if you ever have to get in touch with someone handling one of your services. That can also be the start of a very painfully long process of waiting, giving out information, waiting some more, and finally either having your request handled or in many cases, being directed to someone else and restarting the process all over again. It’s annoying! Heck, it’s infuriating! But underneath it all, it’s actually sending a bigger underlying message that few companies care to address.

“We don’t respect your time”. That’s the statement many companies give off by putting customers through an automated call system. Because no matter how efficient that system might be, there is no substitute for speaking with a real person. Someone that can answer your questions right there on the spot, talk you through any difficulties you might be having, or just to be a big help during a trying time.

The need for junk removal often comes up during some of those trying times when patience has been pushed to the limit and there is just no room for mistakes. It might be during a move, downsizing, or worst of all a death in the family. If the right person is on the other side of the call, they can make the experience that much better for you. For us, that’s a good enough reason to “keep it live.” We want to hear from you. We want your experience to be a good one. Most of all, we want you to know something — we do respect your time and we won’t put you on hold!