During these unprecedented times, we take our role as an essential service provider seriously and we remain open to service our customers. We understand that everyone is very concerned with the potential spread of the Coronavirus. We’re following the guidelines put in place by the federal government, local governments and the CDC.
Below are some of the safety precautions we’ve implemented to protect our team and our clients:
We’re offering discounts for our customers who are able to stage their items outside of their property for pickup
We’re vetting our customers before scheduling appointments and while en-route to make sure they’re not showing signs and symptoms of illness
If the customer has access to masks or face covers, we ask that they wear them (if masks are unavailable, please maintain a safe distance of 6 feet at all times)
We are sending home any staff member exhibiting any symptoms of illness for the recommended period of time established by the CDC
All team members have been assigned masks and gloves
We are not assigning more than two team members to a truck
Our trucks and equipment are being disinfected daily
We’ve shut down our office from outside visitors and anybody who can work virtually is being encouraged to work from home
The company continues to hold regular team-wide virtual meetings to emphasize transparency and keep the lines of communication open
The decision to come to work remains 100% voluntary
How many of us have put off cleaning out that storage room and convincing yourself that your old “stuff” will be used again one day? Now how many of you actually have used that old stuff? There is no better time of year than now to get your life organized. Let’s make our new year’s resolution to finally get all those items that are just wasting space. Space you could be using for more practical reasons.
We can turn that messy storage room or basement in to a gym or play area for the kids, or maybe make it possible to actually be able to park a car in your garage. The U.S. Department of Energy claims that 25% of people with 2 car garages don’t park a car in it. Isn’t that unbelievable? We have made our garages an extension of our storage rooms and attics when they’re really meant to protect our cars from crime and weather.
So let’s make this year different. No more resolutions like cutting back on chocolate or starting to hit the gym. Let’s do something that is easily obtainable and makes an immediate impact in our lives. It might be time to throw out those electronics from 80s, or to purge that old wheel barrel that’s missing the wheel. Let’s get rid of that trunk that your child had when she was in 5. I’m pretty sure she won’t need that at her college dorm. Why don’t you let 123JUNK help you get ready for this New Year and actually use rooms in your house instead of renting it out to old stuff?
January 2015 will mark the beginning of our seventh year in business! Where has all the time gone? 2014 was our most productive year yet, in terms of growth. We are blessed!
So here’s what’s new for 123JUNK:
We’ve hired two business development reps to help us expand both inside the beltway and into Montgomery County.
We hired another full time appointment scheduler and we created and hired two for a position called the “Client Experience Manager” to ensure that everybody is floored by their service experience.
We won the Angie’s List Super Service Award for the third consecutive year. We were also ranked as one of the top contractors in the DC Metro in their magazine publication (a designation only awarded to a few companies).
Our founder, Collin Wheeler, was honored with a 40 Under 40 award by Leesburg Today.
As of this writing we’ve serviced over 2700 clients in 2014.
We donated an estimated 1 million pounds this year to local charities.
We are so grateful to the support system of folks who continue to contribute to our success. We look forward to working with you in the new year and we wish you and yours a very happy holidays!
“Would you please hold?” Its a phrase you hear often if you ever have to get in touch with someone handling one of your services. That can also be the start of a very painfully long process of waiting, giving out information, waiting some more, and finally either having your request handled or in many cases, being directed to someone else and restarting the process all over again. It’s annoying! Heck, it’s infuriating! But underneath it all, it’s actually sending a bigger underlying message that few companies care to address.
“We don’t respect your time”. That’s the statement many companies give off by putting customers through an automated call system. Because no matter how efficient that system might be, there is no substitute for speaking with a real person. Someone that can answer your questions right there on the spot, talk you through any difficulties you might be having, or just to be a big help during a trying time.