Why we won't put you on hold

During these unprecedented times, we take our role as an essential service provider seriously and we remain open to service our customers. We understand that everyone is very concerned with the potential spread of the Coronavirus. We’re following the guidelines put in place by the federal government, local governments and the CDC.

Below are some of the safety precautions we’ve implemented to protect our team and our clients:

We’re offering discounts for our customers who are able to stage their items outside of their property for pickup
We’re vetting our customers before scheduling appointments and while en-route to make sure they’re not showing signs and symptoms of illness
If the customer has access to masks or face covers, we ask that they wear them (if masks are unavailable, please maintain a safe distance of 6 feet at all times)
We are sending home any staff member exhibiting any symptoms of illness for the recommended period of time established by the CDC
All team members have been assigned masks and gloves
We are not assigning more than two team members to a truck
Our trucks and equipment are being disinfected daily
We’ve shut down our office from outside visitors and anybody who can work virtually is being encouraged to work from home
The company continues to hold regular team-wide virtual meetings to emphasize transparency and keep the lines of communication open
The decision to come to work remains 100% voluntary

We market ourselves pretty strongly on our process and our relationships with charities in the area. In terms of marketability and legitimacy of purpose, it’s probably our greatest strength. That said, it’s important to call attention to the part of our business that keeps our clients coming back whenever they have any disposal-related questions or hauling needs. That’s our high quality of service.

While a lot of our competitors (and other businesses in general) are shifting toward automation and self-scheduling over the web, a phone call is still the only way to finalize an appointment with 123JUNK. At this point, even the most well-automated system can’t replace the nuance that we can achieve with knowledgeable people answering the phones.

A person can understand your sense of urgency and work to fit you into the best possible spot on our schedule to fit your needs. There simply isn’t a computer or formula anywhere that can outperform one of our employees working proactively to address your pickup needs.

When we experience heavy call volume, folks who aren’t able to reach someone directly in the office are patched through to live receptionists who ascertain your needs and prioritize your call. By asking key questions and collecting your information, our receptionists can detail your needs pass along all of the most critical information so that you’re not stuck clicking through a web-based appointment calendar or sending emails into the ether, hoping that someone will reach back out to help.

Once we’ve completed your appointment, we even call to collect feedback and make sure that your needs were met. From beginning to end (and even between appointments), it’s the personal touch that really makes the difference, and it’s our personal attention to detail for each of our clients that sustains the company.

Do you have an exceptional 123JUNK personal experience you’d like to share? Send us a message at feedback@123junk.com. We’d love to hear from you!