Proudly serving VA, MD & DC for over 15 years.
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Dec 26, 2013

Why we won’t put you on hold

We market ourselves pretty strongly on our process and our relationships with charities in the area. In terms of marketability and legitimacy of purpose, it’s probably our greatest strength. That said, it’s important to call attention to the part of our business that keeps our clients coming back whenever they have any disposal-related questions or hauling needs. That’s our high quality of service.

While a lot of our competitors (and other businesses in general) are shifting toward automation and self-scheduling over the web, a phone call is still the only way to finalize an appointment with 123JUNK. At this point, even the most well-automated system can’t replace the nuance that we can achieve with knowledgeable people answering the phones.

A person can understand your sense of urgency and work to fit you into the best possible spot on our schedule to fit your needs. There simply isn’t a computer or formula anywhere that can outperform one of our employees working proactively to address your pickup needs.

When we experience heavy call volume, folks who aren’t able to reach someone directly in the office are patched through to live receptionists who ascertain your needs and prioritize your call. By asking key questions and collecting your information, our receptionists can detail your needs pass along all of the most critical information so that you’re not stuck clicking through a web-based appointment calendar or sending emails into the ether, hoping that someone will reach back out to help.

Once we’ve completed your appointment, we even call to collect feedback and make sure that your needs were met. From beginning to end (and even between appointments), it’s the personal touch that really makes the difference, and it’s our personal attention to detail for each of our clients that sustains the company.

Do you have an exceptional 123JUNK personal experience you’d like to share? Send us a message at feedback@123junk.com. We’d love to hear from you!

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123JUNK is a Minimum-Waste Junk Removal Services company serving the DMV.

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