During these unprecedented times, we take our role as an essential service provider seriously and we remain open to service our customers. We understand that everyone is very concerned with the potential spread of the Coronavirus. We’re following the guidelines put in place by the federal government, local governments and the CDC.
Below are some of the safety precautions we’ve implemented to protect our team and our clients:
We’re offering discounts for our customers who are able to stage their items outside of their property for pickup
We’re vetting our customers before scheduling appointments and while en-route to make sure they’re not showing signs and symptoms of illness
If the customer has access to masks or face covers, we ask that they wear them (if masks are unavailable, please maintain a safe distance of 6 feet at all times)
We are sending home any staff member exhibiting any symptoms of illness for the recommended period of time established by the CDC
All team members have been assigned masks and gloves
We are not assigning more than two team members to a truck
Our trucks and equipment are being disinfected daily
We’ve shut down our office from outside visitors and anybody who can work virtually is being encouraged to work from home
The company continues to hold regular team-wide virtual meetings to emphasize transparency and keep the lines of communication open
The decision to come to work remains 100% voluntary
Why “Operation Donation” means we’re not your average Junk Removal Company!
At 123JUNK we want to create a culture where all the employees care about where the junk they haul away ends up. Not only does filling up the landfill harm the environment, but if we dumped everything hauled away, we would be taking thousands of dollars out of the pockets of charities we work with!
Preaching the importance of our Core Values may get some folks on board, but it’s really not enough. One fun tool we use to encourage our whole team to live our Core Values to the fullest is a bonus program called OPERATION DONATION.
This bonus program incentivizes our team to donate every single piece of decent “junk” they pick up by making it into a fun, competitive game. Each foreman competes against each other to see who donates the most throughout the course of a month. They can also volunteer time at one of our Charity Partners to get points towards the program. Whoever tallies the most donations and volunteer hours at the end of the month wins the title of DONATION KING. This not only gives the winner bragging rights – they also get a fairly hefty end of the month bonus!
Although we pay out a notable amount for OPERATION DONATION bonuses – real money that could go towards marketing or some other place that may have a more direct impact on our bottom line – we think that it’s one of the most valuable investments we make every month. Since we implemented the program we’ve seen drastic results in the amount of donations we accumulate on a weekly basis. Also, through volunteering our team has gotten to know the charities we work with much better so they know what kinds of items are donation worthy, and what is just plain old junk.
OPERATION DONATION not only helps us keep more out of landfill. It benefits our charity partners by allowing us to provide them with more merchandise and has given our team a better perspective of how their job can make a positive impact in the community.