Old School Business Practices

During these unprecedented times, we take our role as an essential service provider seriously and we remain open to service our customers. We understand that everyone is very concerned with the potential spread of the Coronavirus. We’re following the guidelines put in place by the federal government, local governments and the CDC.

Below are some of the safety precautions we’ve implemented to protect our team and our clients:

We’re offering discounts for our customers who are able to stage their items outside of their property for pickup
We’re vetting our customers before scheduling appointments and while en-route to make sure they’re not showing signs and symptoms of illness
If the customer has access to masks or face covers, we ask that they wear them (if masks are unavailable, please maintain a safe distance of 6 feet at all times)
We are sending home any staff member exhibiting any symptoms of illness for the recommended period of time established by the CDC
All team members have been assigned masks and gloves
We are not assigning more than two team members to a truck
Our trucks and equipment are being disinfected daily
We’ve shut down our office from outside visitors and anybody who can work virtually is being encouraged to work from home
The company continues to hold regular team-wide virtual meetings to emphasize transparency and keep the lines of communication open
The decision to come to work remains 100% voluntary

In a world overwhelmed by technology, we are becoming more connected and available than ever, and at the same time, increasingly removed. The image of a group of friends all sitting together on the living room sofa, while absorbed in their individual phone applications is a prime example of this. We have sacrificed a human touch element of life for streamlined convenience, and this can most readily be seen in the world of service industries.

Well at 123JUNK, we certainly recognize the power of technology, and what it can do for the efficiency of a business, but at the same time we are committed to the value of a personal touch as well. A phone call can add clarity to an appointment, and helps us understand and get to know our clients better than a simple email can. This same idea bridges back to how we communicate to the business partners who have helped us get to where we are today. It’s of utmost importance to us to find out how our clients first heard about the company, so that we can thank the people who consistently lend their support; our favorite method being a hand written thank you card.

With all the different forms of communication there are to choose from, we feel that the best way to build a prosperous business relationship is to do just that, build a relationship. So we’re going to keep meeting with our business partners over coffee or lunch (in person), and continue to write out thank you cards by hand, because we want our clients and partners to know and trust us, which requires that personal touch.