Protecting the Home

During these unprecedented times, we take our role as an essential service provider seriously and we remain open to service our customers. We understand that everyone is very concerned with the potential spread of the Coronavirus. We’re following the guidelines put in place by the federal government, local governments and the CDC.

Below are some of the safety precautions we’ve implemented to protect our team and our clients:

We’re offering discounts for our customers who are able to stage their items outside of their property for pickup
We’re vetting our customers before scheduling appointments and while en-route to make sure they’re not showing signs and symptoms of illness
If the customer has access to masks or face covers, we ask that they wear them (if masks are unavailable, please maintain a safe distance of 6 feet at all times)
We are sending home any staff member exhibiting any symptoms of illness for the recommended period of time established by the CDC
All team members have been assigned masks and gloves
We are not assigning more than two team members to a truck
Our trucks and equipment are being disinfected daily
We’ve shut down our office from outside visitors and anybody who can work virtually is being encouraged to work from home
The company continues to hold regular team-wide virtual meetings to emphasize transparency and keep the lines of communication open
The decision to come to work remains 100% voluntary

Our reputation has been built on giving our clients an unexpectedly great experience that they can share with their friends and family. We continue to build on that reputation by going above and beyond the standards that our competitors and regulators set for us in our line of work.

Consider, for instance, a recent conversation we had with someone who has used junk removal companies in the past. He said that he doesn’t use junk removal companies because they don’t go to the same lengths as moving companies to protect the home. In his experience, junk removal companies were more likely to scratch walls, damage items, and leave him unsatisfied with his experience, than say, a moving company would be. He obviously hadn’t used 123JUNK before, but it’s not uncommon for our clients to feel that way about hauling companies before they’ve experienced us.

The experience we provide for our clients is different. Our crews carry professional grade protective covering for railings, doorways, and floors. We equip each crew with shoe covers so they can walk through the house without soiling or damaging freshly cleaned floors and carpeting.

Our service standard doesn’t stop there, either. Even after protective measures are taken inside the home, accidents can happen. Walls or floors may be nicked. That’s why we carry all necessary insurances. Our pre- and post-appointment walk-throughs ensure that your space is unmarred, and the job is done to your liking (or better). Our commitment to a great experience isn’t confined to simply covering some railings and doorways, or rolling out protective floor covering.

Because of our procedures for collecting feedback and consistently evaluating our work, we’re constantly digging to find our faults, and we’re steadily improving our services so we can better meet the expectations of our friends, family and neighbors. After all, as a referral-driven business, those are the folks we’re servicing.