Marketing with an Experience

During these unprecedented times, we take our role as an essential service provider seriously and we remain open to service our customers. We understand that everyone is very concerned with the potential spread of the Coronavirus. We’re following the guidelines put in place by the federal government, local governments and the CDC.

Below are some of the safety precautions we’ve implemented to protect our team and our clients:

We’re offering discounts for our customers who are able to stage their items outside of their property for pickup
We’re vetting our customers before scheduling appointments and while en-route to make sure they’re not showing signs and symptoms of illness
If the customer has access to masks or face covers, we ask that they wear them (if masks are unavailable, please maintain a safe distance of 6 feet at all times)
We are sending home any staff member exhibiting any symptoms of illness for the recommended period of time established by the CDC
All team members have been assigned masks and gloves
We are not assigning more than two team members to a truck
Our trucks and equipment are being disinfected daily
We’ve shut down our office from outside visitors and anybody who can work virtually is being encouraged to work from home
The company continues to hold regular team-wide virtual meetings to emphasize transparency and keep the lines of communication open
The decision to come to work remains 100% voluntary

There are a variety of different approaches, and philosophies related to marketing, and gaining exposure in today’s professional climate. Here at 123JUNK, we value integrity, and this can be clearly seen in the way we treat our clients, and our environment, as well as the ways we choose to advertise.

In a needs-based service industry such as junk removal, there is little room for the cold call hard sell approach to marketing anymore. Through our 4 years in business, we have found that some of our best sales-people, and most valuable marketing tools, are our own impressed and happy clients. This has led us to invest our time and resources into making sure that every person we deal with has a phenomenal experience. We don’t do this in lieu of a marketing campaign, it IS our marketing campaign.

We as Americans are constantly bombarded by advertisements, either on television, over radio, in newspapers and magazines, or posted on billboards along our commutes. It is almost ironic then, that one of the most powerful marketing strategies is based simply on providing an incredible, over the top client experience that compels people to tell others about the job we did.