Evaluating Us

During these unprecedented times, we take our role as an essential service provider seriously and we remain open to service our customers. We understand that everyone is very concerned with the potential spread of the Coronavirus. We’re following the guidelines put in place by the federal government, local governments and the CDC.

Below are some of the safety precautions we’ve implemented to protect our team and our clients:

We’re offering discounts for our customers who are able to stage their items outside of their property for pickup
We’re vetting our customers before scheduling appointments and while en-route to make sure they’re not showing signs and symptoms of illness
If the customer has access to masks or face covers, we ask that they wear them (if masks are unavailable, please maintain a safe distance of 6 feet at all times)
We are sending home any staff member exhibiting any symptoms of illness for the recommended period of time established by the CDC
All team members have been assigned masks and gloves
We are not assigning more than two team members to a truck
Our trucks and equipment are being disinfected daily
We’ve shut down our office from outside visitors and anybody who can work virtually is being encouraged to work from home
The company continues to hold regular team-wide virtual meetings to emphasize transparency and keep the lines of communication open
The decision to come to work remains 100% voluntary

Since we’re largely a referral-based business, we rely heavily on customer feedback, reviews, and recommendations to drive new business. Here are some of the most common sites where people post feedback about their 123JUNK Experience;

Yelp! – a site that allows users to post reviews about goods and services. Reviews are thoroughly filtered, so if you aren’t a regular user, yours may not show up!

Google – Formerly Google Places, Google+ gives clients an area to post reviews, similar to Yelp! and other review sites. These reviews show up even if it’s a first-time review. If you don’t give regular website feedback, this is probably your best choice.

Facebook – Anyone with an account can “like” our page and comment on the services they received.

Angie’s List – this site is members only, but it’s a great way for our Angie’s List customers to share their experiences with other customers.

We tailor our customer service experience around the wants and needs of our customers. That means that improvements to our systems are dependent on sincere feedback from our clients. The more we know about what we’re doing right (or wrong), the better we can cater to the desires of our customers.